Process Mapping

Pretty obvious, right? Yet, as V. Daniel Hunt demonstrates in this groundbreaking book, the failure to appreciate this obvious fact is the reason most reengineering schemes fail.

Author: V. Daniel Hunt

Publisher: John Wiley & Sons

ISBN: 0471132810

Category: Business & Economics

Page: 288

View: 486

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A business organization, like a human body, is only as effective as its various processes. Pretty obvious, right? Yet, as V. Daniel Hunt demonstrates in this groundbreaking book, the failure to appreciate this obvious fact is the reason most reengineering schemes fail. Managers whose job it is to improve company performance, like physicians who work to improve patient health, must develop a clear picture of how each process fits into the overall organizational structure; how it ought to function; and how well it is performing at any given moment; before they can form a diagnosis or devise a treatment strategy. Fortunately, a powerful new analytical tool that has emerged in recent years helps you to do all of that and much more. Developed at General Electric, process mapping has been implemented in companies around the globe, and the results have been simply astonishing. Now find out how to make this breakthrough reengineering technology work for your organization in Process Mapping. The first and only hands-on guide of its kind, Process Mapping arms you with a full complement of state-of-the-art tools and techniques for assessing existing business processes and developing a detailed road map for ongoing change and improvement. Internationally known management consultant and bestselling author V. Daniel Hunt guides you step-by-step through the entire process. He helps you assess the need for process reengineering in your organization and determine whether or not a process map is what you need. He shows you how to create a process mapping team and helps you select the best-buy process mapping tools for the job. He explains how to gather vital information about your business processes via focused interviews and other interview techniques, and how to use this data in implementing process mapping. He also offers expert advice on how to apply your process map to significantly improve business functions and bottom-line performance. Hunt draws upon the experiences of companies around the world whose process mapping success stories will be a source of inspiration and instruction. You'll find out just how process mapping was put to use--and the results it achieved--at General Electric, IBM, NASA, Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, and other leading product and service firms. Find out all about today's most important new management tool and how to put it to work for continuous improvement in your organization in Process Mapping. The first and only hands-on guide to a powerful new process mapping tool The most important new process improvement tool to come along in more than a decade, process mapping enables managers to easily identify and assess the various business processes that make up their organizations and to develop a road map for continued performance improvement. Now find out how to make this breakthrough management tool work in your organization by applying Process Mapping. V. Daniel Hunt, the bestselling author of Reengineering, Quality in America, and The Survival Factor, guides you step-by-step through the entire process. He gives you all the proven process mapping tools and techniques you need to: * Assess the need for process improvement in your company * Decide if process mapping is right for you * Create a process mapping team * Select the best process mapping software tools for the job * Collect vital information about business processes * Use the data to build your own process map * Use your process map to significantly improve bottom-line business performance Hunt also provides detailed case studies of product and service companies around the globe that have discovered the value of process mapping. You'll find out how General Electric, IBM, NASA, Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, and other leading companies achieved stunning results when they made process mapping part of their business improvement efforts.

Business Process Mapping Workbook

-mapping proj opportunity to put everything together at the end of each chapter
by working thr 3 and Keller s Business F iscussed in the Second Edition. Filled
with essential tools for quick reference, Business Process Mapping Won ...

Author: J. Mike Jacka

Publisher: John Wiley & Sons

ISBN: 9780470446287

Category: Business & Economics

Page: 255

View: 313

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A holistic approach to harnessing a company′s processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output–in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer satisfaction, manage–ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool. It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer–focused company.

Process Mapping and Management

A call-center case study runs through the book to illustrate many of the techniques.

Author: Sue Conger

Publisher: Business Expert Press

ISBN: 9781606491300

Category: Business & Economics

Page: 486

View: 612

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Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.

Business Process Mapping

In particular, these should focus on customer service, efficiency, effectiveness,
and profitability objectives. The ultimate value of Process Mapping is in getting
employees to tell their story—the stories that make up the movie that is the

Author: J. Mike Jacka

Publisher: John Wiley & Sons

ISBN: 9780470444580

Category: Business & Economics

Page: 322

View: 915

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Whether you are looking for a way to create efficiencies, analyze the work that is being done, or provide better customer service or innovation, you are ultimately looking for a tool to better understand processes. This book discusses the complete cycle of business process mapping and links business objectives, risks and measures of success to the processes being mapped.

The Basics of Process Mapping 2nd Edition

This is the first publication of those principles and guidelines.

Author: Robert Damelio

Publisher: CRC Press

ISBN: 9781439863183

Category: Medical

Page: 183

View: 378

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The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters. Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work. New in the Second Edition: Four new chapters and 75 new graphics An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes A set of measures for flow and waste A discussion of problematic features of knowledge work and business processes that act as barriers to flow Seven principles* and 29 guidelines for improving the flow of knowledge work A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels. *The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.

A Pragmatic Guide to Business Process Modelling

Revised and expanded with five new chapters, this edition shows how effective and accurate modelling can deliver a more complete understanding of a business and its future requirements.

Author: Jon Holt

Publisher: BCS, The Chartered Institute

ISBN: 9781906124120

Category: Business planning

Page: 248

View: 810

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This expanded second edition shows how effective and accurate modelling can deliver a more complete understanding of a business. By applying the visual modelling techniques described here, it is possible to map an entire business, using the Unified Modelling Language (UML). Jon Holt covers all aspects of the BPM process, including analysis, specification, measurement and documentation. New chapters deal with the presentation of process information, enterprise architecture and business tools.

The Executive Guide to Business Process Management

6.1 Introduction to Process Mapping In this section, I describe the essentials of
capturing your organization processes. Toyota Way recommendations The
requirements to capture companies' processes, develop process knowledge and

Author: Peter Plenkiewicz Ph D

Publisher: iUniverse

ISBN: 9781450204217

Category: Business & Economics

Page: 248

View: 838

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THE EXECUTIVE GUIDE TO BUSINESS PROCESS MANAGEMENT has been written primarily for business executives, decision makers, informal leaders, and managers to provide a highlevel comprehensive overview of the powerful family of Business Process Management (BPM) methodologies. It is also for people who want to build the wealth of their organizations by applying sound, effective, and sustainable improvement strategies. The book provides a comprehensive, high-level overview of specific strategies to achieve continuous improvement objectives by applying Business Process Management methodologies. The author strongly believes that implementation of Lean, Six Sigma, or similar methodologies based on BPM paradigms significantly transform organizations, and dramatically increase their efficiency, effectiveness, and ability to achieve faster business goals and meet customer expectations. The hope is that this book will not only change the way you think about your organization, how it functions, and how it can excel, but that it will also have a profound impact on your life by making it equally successful. Many of the techniques and tools described here can dramatically improve your professional or even private life.

Customer Driven Operations Management Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company

reality, to future state, to the ideal state. It is a tool for analyzing and improvising
business processes by determining the current reality and making improvements
leading to the future state and ultimately to the ideal state. Mapping a process in ...

Author: Christopher K. Ahoy

Publisher: McGraw Hill Professional

ISBN: 9780071608329

Category: Business & Economics

Page: 288

View: 994

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The global economy is witnessing previously unseen levels of competitiveness, forcing business leaders to contend with unprecedented challenges. No longer can companies seize and hold a customer base by operating adequately. In order to enjoy a competitive advantage, an organization must operate at exemplary levels of performance in every facet of business and maintain that degree of excellence indefinitely. This is achieved through careful alignment of operational systems and the use of innovative process management initiatives. “Unless an organization is uniquely qualified to deal with its customers by understanding its own strengths and weakness,” writes internationally renowned operational management expert Christopher K. Ahoy, “it will be unable to understand what is required to move from the current paradigm of doing business.” In Customer-Driven Operations Management, Ahoy distills the most current business theories and practices that will help you weed out and eliminate operational inefficiencies and put in place the necessary metrics for providing products and services better, cheaper, and faster than ever. Ahoy walks you through the steps of creating a world-class organization, which include Mapping your company's processes to target weak points Realigning management systems from functional to process-focused Setting benchmarks throughout the process to help quantify levels of success Establish a system of knowledge management for the seamless alignment of teams and departments Improving process management using Lean, Six Sigma, and other methodologies Create a sound strategic planning initiative to eliminate future surprises With diagrams and figures to highlight salient points, Customer-Driven Operations Management clarifies and simplifies the otherwise daunting task of enacting major changes in your company's operations systems.

Business Process Outsourcing

For example, the exercise of mapping organizational processes in the interest of
determining their suitability for BPO also reveals opportunities for reengineering.
Processes that have gone unexamined for a period of time almost assuredly ...

Author: Rick L. Click

Publisher: John Wiley & Sons

ISBN: 9780471700975

Category: Business & Economics

Page: 241

View: 330

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Business Process Outsourcing (BPO) is becoming the new revolutionas company's of all sizes are seeking to take advantage of thissource of competitive advantage. This book provides a step-by-step approach to understanding theapplication of Business Process Outsourcing, assessing the BPOopportunity in the company, and then managing the transition toBPO. It serves as a guide to implementing BPO and as a referencesource to solving the variety of issues that may arise during a BPOinitiative. Each chapter features a case study, insight from apractitioner, focus on how BPO affects people, and ethicalconsiderations. * Discusses both the how and why of business process outsourcingwith a straightforward "how to" approach. * Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative. * Empowers businesses of all sizes to take advantage of thisall-encompassing business revolution.

Enterprise Process Mapping

This book provides the how to for achieving that level of visualization with a unique combination of theory and tools showing you how to implement enterprise process mapping in a way that will yield significant business value for your ...

Author: Charles G. Cobb

Publisher: Quality Press

ISBN: 0873896432

Category: Technology & Engineering

Page: 128

View: 728

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Many books on process mapping are oriented around a traditional manufacturing process control environment. the methodology and tools in this book are applicable to any company in any industry that is interested in developing a much more integrated, systems approach to management to dramatically improve their business. the author's previous book, From Quality to Business Excellence: a Systems Approach to Management, explains the philosophy behind this approach. This book provides the how to for achieving that level of visualization with a unique combination of theory and tools showing you how to implement enterprise process mapping in a way that will yield significant business value for your organization. This book includes a free evaluation copy of Microsoft Visio and a free evaluation copy of the ProcessMaps tool for enterprise process mapping, as well as computer-based training on how to use these tools. Review a sample Webinar presentation about this book by the author by clicking here.

White Space Revisited

Creating Value through Process Geary A. Rummler, Alan J. Ramias, Richard A.
Rummler. Table. 4.1. VCA. Tool. Set. VCH Level VCA Tool Tool Features Tool
Benefits Level 1 Enterprise/ Business Model Enterprise Super- System Map ...

Author: Geary A. Rummler

Publisher: John Wiley & Sons

ISBN: 0470556897

Category: Business & Economics

Page: 280

View: 280

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When Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the Process Improvement revolution. This was the book that first detailed an approach that bridged the gaps between organization strategy, work processes and individual performance. Two decades later, White Space Revisited goes beyond a mere revision of that groundbreaking book and refocuses on the ultimate purpose of organizations, which is to create and sustain value.This book picks up where Improving Performance left off and shares what we have learned about process in the past 15 years since it was published and how the reader (primarily practitioners) can capitalize on these notions in their own pursuit of process excellence. White Space Revisited is a comprehensive resource that offers process and performance professionals a conceptual foundation, a thorough and proven methodology, a set of remarkable working tools for doing process work in a more significant way, and a series of candid observations about the practice of Business Process Management (BPM). The book’s time-tested methods, models, tools, and guidelines serve to align people, process, and technology White Space Revisited includes information on a wealth of vital topics and Describes the difference in impact of focusing on single processes vs. large scale improvements Provides an integrated step-by-step blueprint for designing, implementing, and sustaining process management Offers a detailed methodology for strategic and tactical process definition and improvement Spells out how to leverage the power of IT to optimize organizational performance Shows how to integrate the energy and value of Six Sigma, Process Improvement and Process Management into an effective Process Excellence Group

The Basics of Process Mapping

This practical book contains a case study of both levels of process mapping and guidelines for when to use each type.

Author: Robert Damelio

Publisher: SteinerBooks

ISBN: 0527763160

Category: Business & Economics

Page: 65

View: 816

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This practical book contains a case study of both levels of process mapping and guidelines for when to use each type. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map.

Supplier Evaluation and Performance Excellence

The mapping exercise could help them gain a clearer picture and common
understanding of their organization's current supplier performance management
process. Figure 8.1 illustrates a business process map of a supplier certification ...

Author: Sherry R. Gordon

Publisher: J. Ross Publishing

ISBN: 9781932159806

Category: Business & Economics

Page: 256

View: 413

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Understanding supplier performance is vital to ensuring a well-functioning supply network. This how-to book will help you develop and implement an evaluation process to help you reduce costs, lower risk, and improve both the performance of your company and your suppliers. This practical text includes examples of best practices that companies are using to evaluate suppliers and illustrates how to get beyond collecting data for the sake of data to achieving real results. It shows how to get at the meaning behind the metrics, and choose measurements that are meaningful both in the context of your company's goals and also for the supplier. Supplier Evaluation and Performance Excellence helps you get at the root causes of supplier problems that even suppliers may be unaware of and enable suppliers to make high-impact improvements. Many firms do not know where to begin in the supplier evaluation process, what ways would work best, or even what kind of results they want to get. They know that they should be measuring supplier performance, but may not understand why or what they would gain from it. This book is geared toward managers at two types of companies: those who know that they should be measuring supplier performance but don't know where to start, and companies who want ideas about how to improve or revitalize a current program.

Lean Thinking for Healthcare

However, the father of process modeling and designing processes for effective
and efficient management dates back to Taylor (Gilbreth and Gilbreth 1924;
Taylor 1911). Business process mapping then refers to activities involved in
defining ...

Author: Nilmini Wickramasinghe

Publisher: Springer Science & Business Media

ISBN: 9781461480365

Category: Medical

Page: 645

View: 661

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A growing, aging population; the rise to epidemic proportions of various chronic diseases; competing, often overlapping medical technologies; and of course, skyrocketing costs compounded by waste and inefficiency - these are just a few of the multifarious challenges currently facing healthcare delivery. An unexpected source of solutions is being imported from the manufacturing sector: lean thinking. Lean Principles for Healthcare presents a conceptual framework, management principles, and practical tools for professionals tasked with designing and implementing modern, streamlined healthcare systems or overhauling faulty ones. Focusing on core components such as knowledge management, e-health, patient-centeredness, and collaborative care, chapters illustrate lean concepts in action across specialties (as diverse as nursing, urology, and emergency care) and around the globe. Extended case examples show health systems responding to consumer needs and provider realities with equal efficiency and effectiveness, and improved quality and patient outcomes. Further, contributors tackle the gamut of technological, medical, cultural, and business issues, among them: Initiatives of service-oriented architecture towards performance improvement Adapted lean thinking for emergency departments Lean thinking in dementia care through smart assistive technology Supporting preventive healthcare with persuasive services Value stream mapping for lean healthcare A technology mediated solution to reduce healthcare disparities Geared toward both how lean ideas can be carried out and how they are being used successfully in the real world, Lean Principles for Healthcare not only brings expert knowledge to healthcare managers and health services researchers but to all who have an interest in superior healthcare delivery.

Business Process Improvement Toolbox

"The first half of the book presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement ...

Author: Bjørn Andersen

Publisher: Quality Press

ISBN: 0873897196

Category: Business & Economics

Page: 312

View: 256

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"The first half of the book presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement road map, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps for how to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology.

Business Process Models

Matching considers the identification of related information, in order to identify
corresponding model elements between two process models. The result of a
matching is a mapping, which links related elements contained in different

Author: Christian Gerth

Publisher: Springer

ISBN: 9783642386046

Category: Computers

Page: 218

View: 517

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Driven by the need for a closer alignment of business and IT requirements, the role of business process models in the development of enterprise software systems has increased continuously. Similar to other software artifacts, process models are developed and refined in team environments by several stakeholders, resulting in different versions. These versions need to be merged in order to obtain an integrated process model. Existing solutions to this basic problem in the field of software configuration management are mainly limited to textual documents, e.g., source code. This monograph presents a generally applicable framework for process model change management, which provides easy-to-use comparison and merging capabilities for the integration of different process model versions. The framework supports popular modeling languages such as BPMN, BPEL, or UML Activity Diagrams. Differences between process models are represented in terms of intuitive, high-level change operations. Equipped with a sophisticated analysis of dependencies and a semantic-aware computation of conflicts between differences, the framework constitutes a comprehensive and practically usable solution for process model change management in the model-driven development of enterprise software systems.

Business Process Optimization

As has been demonstrated in the previous chapters , awareness of such a
potential can be initiated based on mapping exercises of both business
processes and IT systems . Such mapping processes can lead to shocking
results .

Author: Jan Stentoft Arlbjørn

Publisher: Academica

ISBN: 8776758141

Category: Business logistics

Page: 224

View: 573

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Business Process Reengineering

Automation Decision Points in Process Reengineering Sanjay Mohapatra ... The
beginning of the concept of business process reengineering dates back to at
least a decade ago when the realization of ... Process mapping is an important
tool which suggests a methodology for identifying 1 S. Mohapatra, Business
Process ...

Author: Sanjay Mohapatra

Publisher: Springer Science & Business Media

ISBN: 9781461460671

Category: Business & Economics

Page: 254

View: 690

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​Business process reengineering (BPR) focuses on redesigning the strategic and value-added processes which transcend the organizational boundaries. It is a cross-functional approach that requires support from almost all the departments of the organization. Business Process Reengineering: Automation Decision Points in Process Reengineering offers a new framework based process reengineering and links it to organization life cycle, process life cycle, and process management. This volume describes the fundamental concepts behind business process reengineering and examines them through case studies, and should appeal to researchers and academics interested in business process reengineering, operations strategy, and organizational restructuring and design.